Terms & Conditions
These terms apply to all Tokyo Localized tours and experiences, including free and paid walking tours, food tours, cultural experiences, and private tours.
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1. Free Tour Cancellations
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If you can no longer join, please cancel through the app or by email as soon as possible so we can offer your spot to another guest. No cancellation or no-show fees apply to free tours.
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2. Paid Tour, Private Tour & Experience Cancellations
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Cancel at least 24 hours before the scheduled start time for a full refund. Cancellations made less than 24 hours before the start time and no-shows are non-refundable.
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Please cancel through the app or by email. The cancellation time is when you complete the cancellation in the app or when we receive your email.
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All times are in Japan Standard Time (JST).
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3. Booking Amendments
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Paid tours, private tours, and cultural experiences generally cannot be rescheduled. Please submit any change requests through the app or by email.
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4. Cancellations by Tokyo Localized
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If we cancel your paid tour, private tour, or cultural experience before it starts, you’ll receive a full refund. This includes cancellations due to natural disasters, severe weather, or transportation disruptions.
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5. Transportation Disruptions
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If a train or flight delay or cancellation prevents you from joining your tour or experience, please email us supporting evidence as soon as possible.
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Once we’ve verified that the disruption prevented you from joining, we’ll provide a full refund as an exception to our cancellation and no-show policies.
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6. Late Arrivals & No-Shows
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Please arrive on time. For all tours and experiences, guides or instructors will wait no more than 10 minutes after the scheduled start time.
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If you arrive more than 10 minutes late, your booking will be canceled as a no-show. The cancellation and refund conditions above apply.
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7. Weather
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Outdoor tours generally go ahead in bad weather, including extreme heat or cold. Please check the weather forecast well in advance and come prepared for the conditions.
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8. Early Departures & Shortened Tours or Experiences
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For paid tours, private tours, and cultural experiences, no refunds are provided if you leave early or the tour or experience is cut short after it has started.
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9. Liability & Responsibility
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By joining a tour or experience, you agree to participate at your own risk and take responsibility for your safety and belongings.
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Tokyo Localized accepts no liability whatsoever for any injuries, accidents, theft, or loss occurring during the tour or experience.
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10. Privacy
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We use your personal information to manage bookings, respond to inquiries, and improve our tours and experiences.
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With your consent, we may also send you tour updates and offers by email. You can unsubscribe from marketing emails at any time.
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We do not sell your personal information to third parties.
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Contact: info@tokyolocalized.com